On Aug. 2nd, I bought a Gucci bag on Bonanzle. The seller, which happened to be a fellow TPF'r shipped my item right away thru USPS with Signature confirmation and tracking number. The last time I checked the tracking info, it showed that someone had signed for my package on Aug 4th at 3:16 pm. Mind you that everyone at the household goes to work everyday, M-F. Come to find out, my carrier signed for my package, wrote my name and left my package on the front door. I wrote to my seller and notified her of what is going on, she called my local USPS and was told by one of the supervisors over there that my family had an agreement with the carrier for her to sign my packages and leave my items on the front door when no one is at home. WTF? NO ONE authorized her to do that, what is the purpose of getting a Signature Confirmation if my carrier is just going to do that. So I went to my post office this morning, to speak with the supervisor and carrier and she somehow change her story - she never said anything about an agreement, and that she was in a rush and signed my package (and forged my signature) because she had mistaken my package as a Delivery Confirmation only and not Signature Confirmation..what??? how is it that she would get that confused?? Doesn't that seem fishy to you? And the fact that they tried to point fingers and accuse my neighbor of stealing my package (the neighbor that they're referring to is a Police officer's wife and I honestly do not think she would do something like that..I know this neighbor wouldn't do something like that) So when I asked them what is the point of paying extra for a Sig Confimatipn if the carriers are just going to sign for it and leave the package out, it just defeats the purpose of it. She just answered non-chalantly-"Oh we do that all the time" "You just have to trust your carrier" WTF?? Obviously, I'm not getting anywhere with the supervisor so I asked to speak with the Postmaster, she was as nice as can be. She got my statement, info and opened up a case. The only thing is I have to wait a couple of days while she does her "investigation." Meanwhile, my seller also opened up an inquiry thru USPS.
Now I just sit and wait...It is so upsetting, this has never happened ever! I've been an Ebayer for 6 yrs and have packages delivered to the house and never this problem.
Sorry for the long rant. And thank you for listening/reading.
Any advice that you guys can give me will be greatly appreciated!
Now I just sit and wait...It is so upsetting, this has never happened ever! I've been an Ebayer for 6 yrs and have packages delivered to the house and never this problem.
Sorry for the long rant. And thank you for listening/reading.
Any advice that you guys can give me will be greatly appreciated!