I think their customer service is great. I wanna the bryant hobo that was on sale but the website said they are all sold out. I called the lady at Botkier and she said once she finds one she will ship it to me and she did a week later.
You can always email them and they do respond to email as well.
Yep, I agree about the customer service also. During their online sale in Feb. Jinny (I think she runs the online orders) got a BAGILLION calls from all of us and she was so nice and accomodating the entire time.