The buyer has now escalated the dispute to a claim. Here is what she wrote:
10/3/2010 08:10 PDT - Buyer: Hi there, I have looked at the receipt and compared that with the price of these shoes on-line and the receipt is not for the shoes that I purchased as they are completely different prices. I'm afraid that I remain unconvinced that these are authentic and as such ask you again for a refund. I can send the shoes back to you tomorrow morning. If they are, as you say, authentic then you will have no problem selling them to someone else but given that I have been told by a salesperson for Louboutin that they are not authentic and standing next to mine (exactly the same style) is is pretty obvious that they are not. I really don't want to escalate this claim but I may be forced to if you do not agree.
10/3/2010 08:15 PDT - Buyer: I ordered a pair of Christian Louboutin shoes from the seller as I was assured of their authenticity and was not informed of any faults. When I received the shoes I was very disappointed as they have several faults which made me question their authenticity. I took the shoes to a friend of mine who works in Louboutin Mount Street Boutique and she confirmed for me that they are not authentic. I have three pairs of this style of shoe which were purchased from the Louboutin boutique and it is clear from standing these shoes next to mine that they are not real. I have brought Louboutins all around the world and have never seen what the seller is describing as normal. I asked the seller for a refund on these grounds which she declined. She sent a copy of a receipt which is either forged or not for the shoes I brought (Price discrepancies). As such, I feel I have no other option but to escalate this claim.
If I upload the receipt information, will it still serve as proof, even though the prices are different? These shoes were purchased on sale, which is why it price is lower than retail. At this point I am really afraid that she is going to send me back a pair of fakes.
10/3/2010 08:10 PDT - Buyer: Hi there, I have looked at the receipt and compared that with the price of these shoes on-line and the receipt is not for the shoes that I purchased as they are completely different prices. I'm afraid that I remain unconvinced that these are authentic and as such ask you again for a refund. I can send the shoes back to you tomorrow morning. If they are, as you say, authentic then you will have no problem selling them to someone else but given that I have been told by a salesperson for Louboutin that they are not authentic and standing next to mine (exactly the same style) is is pretty obvious that they are not. I really don't want to escalate this claim but I may be forced to if you do not agree.
10/3/2010 08:15 PDT - Buyer: I ordered a pair of Christian Louboutin shoes from the seller as I was assured of their authenticity and was not informed of any faults. When I received the shoes I was very disappointed as they have several faults which made me question their authenticity. I took the shoes to a friend of mine who works in Louboutin Mount Street Boutique and she confirmed for me that they are not authentic. I have three pairs of this style of shoe which were purchased from the Louboutin boutique and it is clear from standing these shoes next to mine that they are not real. I have brought Louboutins all around the world and have never seen what the seller is describing as normal. I asked the seller for a refund on these grounds which she declined. She sent a copy of a receipt which is either forged or not for the shoes I brought (Price discrepancies). As such, I feel I have no other option but to escalate this claim.
If I upload the receipt information, will it still serve as proof, even though the prices are different? These shoes were purchased on sale, which is why it price is lower than retail. At this point I am really afraid that she is going to send me back a pair of fakes.