Bluefly exchanges?

[MissKittyCat]

I bought two Furla Ursula medium shoppers from Bluefly - one white and one black. GREAT bags.. but... the zipper came apart on the black bag after two days. Has anyone has experience contacting Bluefly? Should I just have my zipper fixed locally, or contact Bluefly? Thanks!!

 

[balihai88]

Two days?! I'm shocked. If you like the bag but the one you got is defective, and Bluefly still has it in stock, I would exchange it. If you don't want to go through the hassle and wait, you could get it fixed but that's an added expense on your part that I don't think you should be responsible for.

 

[MissKittyCat]

Yep... only two days!! Hopefully their customer service will be responsive.