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Bluefly Customer Service

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  1. #1 Apr 14, 2008
    WEll I must say I'm impressed. I ordered a lg Coral Bulga Butterfly from Bluefly a few days ago, that was $364 on sale and I had a $30 off code. Over the weekend I saw the additional 20% sale, so of course I was upset and emailed Bluefly CS. After I reread the sale I found that it only applied to certain handbags on sale. So fo course I figured I wouldn't even get a reply. Imagine my surprise this am when Sonia from CS emailed me, explained the sale, but told me she would credit my charge 10% (using the 10% off sale today ) so it brought it down another $36...boy how nice. I'm impressed! $298 isn't bad at all :yahoo:
     
  2. #2 Apr 14, 2008
    Wow! That's so great. It's always nice to hear a good CS story for a change. Congrats on the bag. :tup: Enjoy it!
     
  3. #3 Apr 14, 2008
    wow- that really is awesome!! I just love bluefly- they have great cs and they always have something that is grabbing my attention.
     
  4. #4 Apr 14, 2008
    I've had a few problems with them recently. I ordered a bikini and only received the bottom, but every time, they've been great. They followed and called me and kept me updated. Glad they gave you a price adjustment :smile:
     
  5. #5 Apr 14, 2008
    You know, mistakes will happen but it's good to know that they'll work so hard to make it right. I'm impressed.
    I'll start watching for their sales now.
     
  6. #6 Apr 16, 2008
    I haven't dealt with Bluefly often, but when I have, their CS has been exemplary. Love them!
     
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