Ok -- so you all know how excited I am about my Prada bag -- I probably mentioned there were some scratches on the plate where the handle attaches -- as if someone messed up when they took off the covering. I called Bluefly and they said they'd have someone call me. I'm busy -- I'm being patient but today -- 3 days later, I called again and said WHAT's UP? I'm still waiting for a supervisor to call back. I'll let you all know how this goes but I have to say -- I've gotten 3 bags from Bluefly in 6 months. One went back as there was a mark on it (white Prada for 1200), one I kept as it was fine (my gauffre satchel), now I've got this one with the scratches. They really are worse than what would 'just happen' and right on the front, and the longer Bluefly makes me wait, the more I'm ready to challenge the charge, as I don't like it that it's going to hit my credit card and I haven't even decided to keep it yet. So -- I take it you'd all keep it? Can you tell from this picture? I'm more upset that they can't get a supervisor to make a decision on a further discount in 3 days on a purchase this big -- what happened to their customer service?