It's hard to say. If the SA says Capucine then I'd probably go with what she says. Looks too orange to be RC IMO. And yes, why does the leather have a crease?
How can the SA not know what the colour is? Isn't it on the box or paperwork that comes with the bag? Still, it's a great colour but I wouldn't buy an Hermes bag that already has a crease in it...