I've been wanting a pair of chocolate brown CL's for awhile now. I go ahead and order the La Donna's from BG. I was sooo excited about getting them. When they came yesterday, I couldn't wait to open the box. Then my excitement came to a screeching halt, my shoes were not up to par. As you can in the pictures, the front of the shoe is worn down. The red on the tip has come off. It's as if it was worn already, but it wasn't because underneath it is new. Then my second gasp came when I saw the arch area around the heel. It looked horrible. It looks like someone took a jagged knife and cut around that area. I couldn't wait to tell and show you guys. I am definitely taking them back to NM today for a refund. P.S. BTW, these were returned four times already. Hmmm, I wonder why.