I used to be a big fan of Fendi Handbags, but after my experience with their customer service at the New York Flagship store, I will never purchase from them again. I purchased a hand beaded Baguette that cost me $2400. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. If so, please contact me as I have opened a case with New Yorks 7 on your side. Fendi wants to be one of the leading designers of the world, but will not stand behind their product. Don't buy from their boutiques, stick with the Department stores, they value our business.