On 2/9/23, I purchased a Bottega Veneta bag from Rebag for $2,524.50. I submitted a return request, but was informed by Rebag that the bag was an outlet item and not eligible for return. Apparently,I missed the very very small print on the description page that it was outlet. Resolved of my mistake, I decided to consign the bag to Yoogi’s Closet. Yoogi’s closet inspected my bag and informed me via email: “We have inspected your item and regret to inform you we are not able to make an offer on it. During our authentication process, we discovered some inconsistencies when comparing this item to authentic reference items. The interior leather patch is missing the embossed BOTTEGA VENETA Made in Italy stamp. If there any doubts or concerns about an item's authenticity, we will not list it for sale on YoogisCloset.com.” I have reached out via email to Rebag CS three times, receiving only one generic response reiterating their outlet policy and not addressing Yoogis assessment. Nothing in Rebag’s description of the bag detailed this defect. I would not have purchased if it did. “Rebag defines Outlet items as items that have heavy wear throughout, a major defect, or a missing accessory”… Rebag described the bag on its sale page as “Great - creasing on leather, scratches on hardware”. Rebag should be more transparent in describing the “Defects” or “missing accessories” in the outlet items they sell, esp if the item’s authenticity is under question. I am lead to believe Rebag knew they may have purchased and vetted an inauthentic bag, but were willing to pass it on to an unwitting customer. Rebag states on its website “ We certify every item and offer 7-day returns for any reason”. This policy should apply to outlet items as well. No other reputable consignment company I have done business with has any kind of outlet sale shop nor would they deny a return request if an item’s authenticity is in question.
