Like so many of you I bought some things during the Bloomingdale's Private Sale... When my stuff came, I didn't really like what I bought, so I paid for the shipping and sent it back!
I didn't pay for shipping in the first place becuase I had a code, so the amount credited to my card should have been the exact amount initially charged. This morning I get an email from Bloomies stating that my credit card will be refunded $6.95 LESS than what was originally charged! WTF?
So, rude experience #1- I called and tried to get an explanation from an agent who tells me that the amount credited was equal to the merchandise less shipping. HELLO I never paid shipping. So I try to explain this to him and "all of a sudden" his computer goes blank, and he can't help me anymore. He was so rude, and asks me in the most demeaning tone why I never paid shipping (had a code). So I ask to be transferred to someone else, and he tells me that their system isn't set up to do this and I need to call back! (I don't believe this for a second becuase what happens if I wanted to speak to a supervisor?)
So, crazy experience #2- I call back and get an agent who explains to me that the reason the item isn't credited the full amount is becuase they charged me a $6.95 handling fee. So I ask her to give me the location on their website where they have this policy in writing. (I always check websites before I order to make sure they don't have policies like that). Of course she couldn't, and I couldn't find it either, so I ask to speak to a supervisor.
On to supervisor...
So the supervisor tells me that they check to make sure items are in resaleable, undamaged condition, and if not, they charge this handling fee. So I explain to her that of course I took the handbag out of the plastic bag it was shipped to me in, but that I didn't use it or damage it! I again ask her to show me the policy in writing and SHE PUTS ME ON HOLD!!! So she comes back which seemed to be an eternity later and tells me that she has credited me the handling fee.
I then tell her what happened with the first agent...and she goes on to tell me that OF COURSE agents have the ability to transfer phone calls and that he should have offered to call me back...
I ultimately got what I wanted.... but it shouldn't have been an issue to begin with. Seriously, in this economy, retailers need to step up their game and this is just insane. This is why I usually stick to Nordies.
I wanted to warn all of you to check your credits to make sure they don't impose this stupid fee on all of you too.
I didn't pay for shipping in the first place becuase I had a code, so the amount credited to my card should have been the exact amount initially charged. This morning I get an email from Bloomies stating that my credit card will be refunded $6.95 LESS than what was originally charged! WTF?
So, rude experience #1- I called and tried to get an explanation from an agent who tells me that the amount credited was equal to the merchandise less shipping. HELLO I never paid shipping. So I try to explain this to him and "all of a sudden" his computer goes blank, and he can't help me anymore. He was so rude, and asks me in the most demeaning tone why I never paid shipping (had a code). So I ask to be transferred to someone else, and he tells me that their system isn't set up to do this and I need to call back! (I don't believe this for a second becuase what happens if I wanted to speak to a supervisor?)
So, crazy experience #2- I call back and get an agent who explains to me that the reason the item isn't credited the full amount is becuase they charged me a $6.95 handling fee. So I ask her to give me the location on their website where they have this policy in writing. (I always check websites before I order to make sure they don't have policies like that). Of course she couldn't, and I couldn't find it either, so I ask to speak to a supervisor.
On to supervisor...
So the supervisor tells me that they check to make sure items are in resaleable, undamaged condition, and if not, they charge this handling fee. So I explain to her that of course I took the handbag out of the plastic bag it was shipped to me in, but that I didn't use it or damage it! I again ask her to show me the policy in writing and SHE PUTS ME ON HOLD!!! So she comes back which seemed to be an eternity later and tells me that she has credited me the handling fee.
I then tell her what happened with the first agent...and she goes on to tell me that OF COURSE agents have the ability to transfer phone calls and that he should have offered to call me back...
I ultimately got what I wanted.... but it shouldn't have been an issue to begin with. Seriously, in this economy, retailers need to step up their game and this is just insane. This is why I usually stick to Nordies.
I wanted to warn all of you to check your credits to make sure they don't impose this stupid fee on all of you too.
I lost $20 for...nothing...
. Totally different! Since I got the Matinee for such a great price I just cleaned her up and kept it but normally I would be really mad.
!!! Please keep us updated if not here in the RM forum.
