Betty help!

youngprof

youngprof

O.G.
Dec 2, 2005
406
173
#1
I'm hoping my fellow Chloe fans can help me. Quite a few months ago, I bought a lovely black leather large Chloe Betty satchel on sale from Neiman Marcus.

The bag is lovely and perfect - except that it is missing the leather pull ties that should be on the gold rings. The rings are there, the leather is not!

I contacted NM, and they spent many months trying to track down another bag, trying to get replacement leather ties from Chloe, etc., but no luck. They did give me 10% off of the sale price, and since the bag wasn't on last call, said that they would still take the bag as a return if I am just not satisfied.

I would really like to keep the bag, and am thinking of having some leather ties made to match. Really, they are very simple leather strands, and I should be able to have a good place make them for me.

But here is my problem - I'm in the middle of nowhere, and have no idea of where to find a good place to discuss this with.

Do any of you know of (or have worked with) a GOOD, reliable, high quality leather shop that you think could do this?

I would sooooo appreciate any and all help!

Thank you very much.
 
#2
Just wanted to add a picture of the bag, from NeimanMarcus.com:

NMV8824_an.jpg
 
#4
Mooks, any ideas on how to do that? Obviously, I don't have a Chloe store anywhere near me, does anyone have the number of a U.S. store that might be able to help?

In my past experiences, usually the manufacturer (Chloe in this case) wants you to go through the store that you purchased it from.
 
#10
You can buy spare tassels from Balenciaga New York. I think they're $7.50 a pair, or something like that ( the ONLY bill from Balenciaga that I have ever shown my husband!)
 
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