Belvedere 2 - is this defect or not?

A

auntiepp55

New Member
Sep 23, 2017
4
0
#1
Hi all,

I got this black/black belvedere lately, and as soon as I received the bag I found this little bump on the surface of the back side.
It looks like a little bump size of a pimple.
Is this a defective one?
I emailed and called the Goyard SA to ask about it but he never replied....
 

Attachments

  • 025EC11C-9FE1-4D4D-99FF-E62777B3CBFC.jpeg
    025EC11C-9FE1-4D4D-99FF-E62777B3CBFC.jpeg
    680.9 KB · Views: 456
#7
Cantnyou write directly to Neiman Marcus customer service and ask them to adress the situation to the manager? I would do that if I feel they are ignoring me.
 
#9
auntiepp55 said:
Hi all,

I got this black/black belvedere lately, and as soon as I received the bag I found this little bump on the surface of the back side.
It looks like a little bump size of a pimple.
Is this a defective one?
I emailed and called the Goyard SA to ask about it but he never replied....
Click to expand...


I had that same problem with my Belvedere 2 in Black/Tan, that I purchased in New York on March 2019.
I didn't notice it until I got back home to California, where I was taking some photography and noticed an unsightly bump on the front flap canvas.
The picture below shows like a speck of dust on the left side flap.
IMG_4524.jpg



IMG_4552.jpg

Below you may be able to see that a small area seems to be that the canvas is not "Flat" and that there is an unpainted surface that is very small. Looks like hair or the material is coming out.
IMG_4553.jpg

Unfortunately, I definitely wanted to return this. I had it for about a week, and I had literally barely worn it for an hour before I noticed this defect. I went to a Goyard location to return or exchange it, and they told me it had to be pristine and unworn for that to happen. So I'm not really sure if I can stand behind Goyard after this blip of quality.
I do love their colors and brand, but next time I will definitely inspect my purchase carefully.
 
#10
rlVlad said:
I had that same problem with my Belvedere 2 in Black/Tan, that I purchased in New York on March 2019.
I didn't notice it until I got back home to California, where I was taking some photography and noticed an unsightly bump on the front flap canvas.
The picture below shows like a speck of dust on the left side flap.
View attachment 4409497



View attachment 4409498

Below you may be able to see that a small area seems to be that the canvas is not "Flat" and that there is an unpainted surface that is very small. Looks like hair or the material is coming out.
View attachment 4409499

Unfortunately, I definitely wanted to return this. I had it for about a week, and I had literally barely worn it for an hour before I noticed this defect. I went to a Goyard location to return or exchange it, and they told me it had to be pristine and unworn for that to happen. So I'm not really sure if I can stand behind Goyard after this blip of quality.
I do love their colors and brand, but next time I will definitely inspect my purchase carefully.
Click to expand...
They should have exchanged it for you. It’s clearly a defect, not due to you wearing the bag.
 
#11
fabuleux said:
They should have exchanged it for you. It’s clearly a defect, not due to you wearing the bag.
Click to expand...

The strange thing is when I went to my home Goyard boutique, they looked at my receipt and they didn’t really look at the bag. They went ahead processed an exchange and I was able to purchased a different bag and paid the difference.
 
You must log in or register to reply here.
Top
Back