I would have returned it all right there and refused to let my mom get them, but I am spiteful like that. I got horrible Best Buy customer service more than 2 years ago and haven't been back since. My DH bought me something from them about 6 months ago and I told him he had to take it back.Hi jojo
I was in the store with my mom and she was browsing the sunglasses while I was paying for the bag that I used my PCE on. When I completed my transaction, I walked over to my mom and told her I was done. She told me that she had impulsively decided to buy a pair of sunglasses. I had JUST used my PCE 30 seconds before so I asked the manager if they could honor the PCE on my mom's glasses so that she could save $50. She told me that there was nothing they could do. She seemed sympathetic and even went into the back to ask the district manager (who was in the store at the time) if they could make an exception since I had just used my PCE and my mom had just decided to buy the glasses right at that time. The DM flat out refused and told me that it was only for one transaction and that they couldn't refund my transaction and ring it in again because they card no longer works once it is scanned through once. This is when I got upset (not mad) as I knew that she was feeding me a load of ********. I know for a fact that this can be done as they have done this for me in the past and I know that all the cards have the same barcode so they were just lying to me. I had just spent $1000 in a two day period and I have spent thousands all this time that I have been a customer yet they refused me this gesture. My mom ended up buying the glasses anyways because she truly wanted them but I was sad that she had to spend an additional $50 for them when I could have saved her that had she bought them 30 seconds before.
Needless to say, I am upset and I will be making my point in the best way possible. I plan to go back to the store and I will return BOTH of the bags that I bought last weekend. I will spend my money elsewhere. Sorry Coach but there are about a million handbag designers and many actually show that they DO appreciate their loyal customers.
I understand the policy and if they [Coach] really wants to be that picky about 30 seconds, so be it. However, don't flat out lie to me and say the card can't be rescanned. This reminds me of the stupid lady I wrote about at Macy's that told me Coach stores had a 90 day return policy just like Macy's.