Sorry you received such a crappy bag. I just received mine and I'm not happy with it either. I got a few items that just don't work with my skin tone or hair texture. I'm going to try to trade the items I can't use.Having a **** time in life. My lucky bag made me cry. Got two palettes I already own, hair stuff not for my hair type, and nail Polish for my nails I don't paint. I also got a Goss brush that I guess I'm OK with. Not a brush I particularly wanted or needed. This was my Christmas gift to myself, I didn't receive any actual gifts from anyone, and it was **** for me.