Do you mean beauty.com, since they're associated with soap.com, or are you really talking about Beauty Bar? Just wondering because I got confused since you mentioned both sites together.
The first time I ordered from Beauty Bar one of my Butter Londons had some gunk all over the bottle, I have no idea what it was. I removed it with acetone and it looked brand new, so it wasn't really a big deal, but I wonder if they check all their products carefully before sending them out. I'm still going to buy from them though, all the other times I've ordered have been pretty flawless.