Hi: Sorry for the long post but I am fuming right now. I found a blog online discussing Pierotuccio bags and it had a link to the site for the bags on sale. I clicked on it, found the bag I liked and placed an order. There was no indication that the bag was a sale bag and the order went through without a problem. I got the bag today and there is a scratch on the front of it in the leather so that black is showing through (it is a red bag). I e-mailed them, and while Angelo was polite, he basically said "sale" bags are not returnable and they inspect their bags. He also said I must have saved the url in my favorites because the sale was over when I placed my order, but they let me place it anyway. (HUH-there web site posts sale praices after the sale is over? ) So besides impliedly calling me a liar, he refused to do anything about it. I wanted to exchange for a larger size one that was not defective, but he said no exchanges either. Now granted the wrong size was my fault (I thought in inches instead of cm), but how can they sell a bag with a scratch on it and then refuse to do anything about it? Not happy that I am stuck with this worthless bag and just wanted to warn others about this company. I did a search and it looks like pretty much everyone had good experiences with them, mine must be the expection. Would not do business with them again over this.