Barney's NY Forgot the Authenticity Paperwork

[nicole2730]

def return it!! or at least get a discount. that's really icky that it had stuff in it! well, at least it was only a quarter...

 

[bagdizzy]

I just received my first Balenciaga - A Truffle Oval Clutch and a few issues:

1. It's obviously been used because there was gunk in the inside pocket and I found a quarter in the outside pocket! Someone must have bought and returned it.

2. There is no controllato card, no Balenciaga tag or Balenciaga receipt.

3. No extra tassels - I don't know if the oval clutches come with extra tassels or not.

Eek! What do I do? I got the bag from Barney's NYC so I know it's authentic but I want my paperwork!

Any suggestions about what I should do???

Thanks for listening...

i got my oval lilac from BalNY too. there is no controllato card...the tag is attached at the inner zipper...balenciaga receipt is in a seperate envelope. Mine does not come with extra tassels...i think its only for bags.

Call your SA and discuss your concerns. im sure she is the only one who can help you most.....you only have 10 days to address them.

ooppsss!!! sorry...i thought it was BalNY not Barneys....yeah! i think, better return it. they the same thing with NM's, they dont check return items.

 

[Oh Donna!]

Return it asap. Unless you like gunk with your truffle. Barneys is famous for shipping used bags and forgetting paperwork. They will NEVER send you the tags and paperwork by the way because the previous owner probably still has it!

 

[chuggie]

Chuggie, did you decide to keep your FB money wallet?

Yep, I decided to keep it. Frenchie took its first trip out today. I was able to check my items, and I received one small extra tassel.

 

[playaddict]

oh barney's new york take away the balenciaga paperworks altogether and replace with their own tag. sometimes, the new SA will just not even know the color name. i asked so hey what is this red called. she said it is like a bright orange red...they have no idea how we are crazy about them and they certainly might need to re-consider keeping the authentic paperworks. i know they sell authentic stuff.

 

[highglossfinish]

It depends. If you really love it and don't think you'll ever sell, then keep it. If you do decide to sell, the oval clutch does not seem to be one of the styles that's being copied, so that would be in your favor.

Of course, Barney's should give you a discount for buying a used bag without documentation, so why don't you ask for one? The bag is used and incomplete...