Hi all, I have purchased my Bal in Germany, in Neimans Beverly Hills, and over the phone from BalNY. I had never been in the actual BalNY store until last week. I had been saving up my money for a while and really looking forward to going in there imagining how, being the only direct Bal store in the states, it would be a virtual wonderland for an addict like me. Wow. Crushed. My spirit is just crushed! I walked in, and I would estimate that they have only 10 purses on display. About 5 motorcycles. I looked at the price tags on the motorcycles and they were $10,000-$25,000. Special ones, croc and whatnot. I said to the SA, "where are your other bags?" and she said, "what do you want?" WHAT DO I WANT? I want to see every single bag you have! How can I know what I want until I see them all? I was so disappointed. They had such an attitude and you have to tell them what style you want and what color family (neutrals, colors, etc) and they go to the back and pull it for you. No chance of really seeing everything they have since they act like they're pulling shoes from the back during a Macy's madness sale or something. They are miserable people and do not encourage you to browse their selection. I am so, so sad.