I have to say that after reading mimi's thread about her bad experience with her Twiggy I was tempted to find out if anyone else had particularly bad experiences or just plain rude service at this store? I'm so sorry at the way you were treated mimi. We really spend too much money to be treated so rudely. I've shopped in other high-end boutiques where even when a problem comes up I have been treated graciously and with an apology (and that's with me wearing jeans not dressed up or anything). You should have at the very least been given an apology and not made to feel embarrased. I dealt with the same SA and I can say that all was fine when I was in the store and all. But once a problem came up she was incredibly rude and couldn't wait to get off the phone. Unfortunately, I have a store credit that I have to use (and I will use a different SA) but after that, even if it's a bag I NEED, I will not be shopping at BalNY. Anyone else feel this way or is it just us?