Balenciaga repairs

  1. I emailed Balenciaga a couple of weeks ago about a repair I need done on a denim calcaire first from 2005. One of the hardware for the shoulder strap has come off and I need to get a replacement. I'd prefer not to send it away for months and not even sure if it's under warranty. Is it possible to buy a replacement part from somewhere, have it sent to me in Australia and get someone local to replace it? Thanks for your advice in advance!