Can someone advise how you go about getting a Balenciaga bag repaired in the UK. I have a City that's out of warranty and the piping has become a bit scruffy. I would love to have it replaced, the rest of the bag is pristine. I am very picky about my bags.
They are insisting on a receipt, which I don't have and say it must be processed by the boutique where it was purchased.
I am really shocked by how difficult they are. Its really putting me off ever getting another Bal, however much I like them. I have 3 , two I purchased new and this one "pre- loved" I am so used to the easy, helpful after sales service Mulberry supply, which I have totally taken for granted. I am really shocked by Balenciaga's approach and have never come across it with any other brand I own
They are insisting on a receipt, which I don't have and say it must be processed by the boutique where it was purchased.
I am really shocked by how difficult they are. Its really putting me off ever getting another Bal, however much I like them. I have 3 , two I purchased new and this one "pre- loved" I am so used to the easy, helpful after sales service Mulberry supply, which I have totally taken for granted. I am really shocked by Balenciaga's approach and have never come across it with any other brand I own