I purchased a brand new balenciaga ivory City off of eBay from a mypouphette seller. I received the bag today, well the above the top stitching the glazing is coming undone and the interior there is a 1-1/2" hole in the seam. What can I do? I purchased the bag as Brand New! You can tell the bag has never been used, so I asumme seller received the bag this way. I am sure the Sale Associates don't tend to inspect the bags as well as they should before shipping out. Sellers policy is final sale. Can she return the bag to Barneys and ask them to fix or replace? It would cost me money to get the seam fixed and the glazing re-done in that one spot. So after that I could have purchased from the store where at least I could inspect it. I have contacted seller and she stated she did not notice the above and that she never used the bag, not even once. She thinks I should get let it be so it has a vintage vibe. Not really into that idea. I mean if the glazing is already coming off without even being used, imagine what will happen when if I actually started using it. What should I do? I really need advice.