So some of you may know, I had a SS 07 Work that faded from black to green over just a few months. See below for the before and after pics. I didnt know what to do because I really love jet black bbags not green ones. I tried to sell it super cheap because I really wanted a new one, no one was interested. I decided to call BalNY and my super awesome SA told me to send it in so they could take a look at it and that it definitely should not be fading after such a short period of time, not to mention turn green! So I sent it in and got the call today from her that she got it and it is definitely green! There going to send me a brand new one to replace it! The funny thing is that she thought it was pretty cool looking. She said it looked like anthracite (which is exactly what I was thinking) but since she shipped it to me originally she knew it was suppose to be black. I even got a compliment in a department store that they "loved my green balenciaga!" Iether way, I am THRILLED!! I am so happy with their customer service and quick action to help me out. For all those who have issues with BalNY, this is proof that they have at least some wonderful SA's that are friendly, provide great customer service and are honorable and credible. PS. She also said the first of the 08's are going to be in VERY soon!