- Sep 16, 2007
More then two months ago I brought my 2007 brown City bag (regular hardware) to the Balenciaga store in Milan to have it restored. It needed to be freshed up and the edges needed to be sealed with te special colour/paint Balenciaga uses to close the edges. They told me that it would be send to Paris and gave a copy of the paper with the reference and the works that would have been done (ravvivamento del colore + fare tutti i bordi) So after more then two months they finally called and told me that the bag had returned an that I could pass to get it. So I went to the store, happy to get my beloved Bbag back. I gave them the copy of the paper, paid 63 Euros and went home, not having any idea that something was wrong. At home I controlled the bag and couldnt believe my eyes! The edges, if the were coloured, were done really, really bad and the edges on the handles had not been done at all. I was really upset and disappointed, but mostly I was annoyed about myself, because I didnt control the bag in the store. But could I expect anything like that? I was convinced that I had left my Bbag in the hands of professionals, so I felt no need for suspicion But I was wrong.
The next they I returned to the store and told them that the bag was restored really badly and that I doubted that it had been sent to Paris at all. I expected understanding cause it was really inadequate and faulty. But no way. In their eyes the bag was done well. I showed them the handles and as they didnt know what to say anymore and they slowly admitted that I was right they called the store manager. Again I explained the problem, told her that this was not the result I expected and I agreed with them as she could easily see from the papers. But there were no more papers for prove! They had disappeared! They didnt want to get them, obviously, cause they exactly knew they were wrong! So the store manager insisted that the treatment of the handles was not included, the bag was ok and so on. Outrageous! After a long discussion she convinced herself and said that the bag would be sent to France again for a second ( in my opinion first!) restore. No excuses And thats what makes me upset. I didnt here a single apology. Just arrogant comments Now I have to wait another 4 months (thats what they told me) for my bag. Never, never again!