Hi everyone,
I just wanted to share my online shopping experience with Balenciaga.com and am curious to hear yours!
For me it's been increasingly frustrating. I placed an order for 3 items on 6/16. My order wasn't shipped until 6/22 and even then only 1 item was shipped. When I received it, I saw that the wrong bag was sent. I've tried to call their customer service, was on hold for 20+ minutes and then the call was disconnected. The same happened 3 or 4 times. Then I emailed them and surprisingly got a quick response. The rep said that he was sorry the wrong item was sent and that I should send it back to their warehouse and they would ship the right bag to me as soon as my return is received. I shipped the bag it was delivered to them that same day. I've waited for a few days - no communication on sending me the correct bag. Again, tried to call customer service, again hold, disconnect... Emailed them, got no response. In another 3 days I got an email saying that my return was accepted and the amount was refunded. I didn't want the refund, I asked for the correct bag!
I placed a new order for that same bag on 6/25 and now I see that it says it won't ship until 7/2. I wanted to take this bag to a trip on 6/30 and I won't get it on time. It's really annoying, just complete lack of customer service. I don't think I've encountered such an unprofessional approach like ever, even from non luxury brands...
I'd love to know how has your shopping experience been with them? Hopefully better than mine!
I just wanted to share my online shopping experience with Balenciaga.com and am curious to hear yours!
For me it's been increasingly frustrating. I placed an order for 3 items on 6/16. My order wasn't shipped until 6/22 and even then only 1 item was shipped. When I received it, I saw that the wrong bag was sent. I've tried to call their customer service, was on hold for 20+ minutes and then the call was disconnected. The same happened 3 or 4 times. Then I emailed them and surprisingly got a quick response. The rep said that he was sorry the wrong item was sent and that I should send it back to their warehouse and they would ship the right bag to me as soon as my return is received. I shipped the bag it was delivered to them that same day. I've waited for a few days - no communication on sending me the correct bag. Again, tried to call customer service, again hold, disconnect... Emailed them, got no response. In another 3 days I got an email saying that my return was accepted and the amount was refunded. I didn't want the refund, I asked for the correct bag!
I placed a new order for that same bag on 6/25 and now I see that it says it won't ship until 7/2. I wanted to take this bag to a trip on 6/30 and I won't get it on time. It's really annoying, just complete lack of customer service. I don't think I've encountered such an unprofessional approach like ever, even from non luxury brands...
I'd love to know how has your shopping experience been with them? Hopefully better than mine!
