I just purchased a Balenciaga off ebay that was said to be in "very good" condition, "some wear in the handles, nothing out of the ordinary...NO DAMAGE". Well, the bag comes and there are actual HOLES in the corners...I can see down to the second layer of the bag. And, the tassels on the front are completely ripped...one of them is only 2 inches long. This was not detailed in the listing, nor was it visible in the pictures.
The seller's listing says they offer a refund if returned 7 days after sale. I just received the bag two days ago and emailed them...I have heard nothing. And, when I tried to email them over the last 5-7 days for a tracking number they never responded.
Do you think I should go ahead and file a SNAD? Or, give them a little more time to respond? I am not sure what to do since they are not responding to me...luckily their feedback is high enough that paypal will cover up to $2000.
The seller's listing says they offer a refund if returned 7 days after sale. I just received the bag two days ago and emailed them...I have heard nothing. And, when I tried to email them over the last 5-7 days for a tracking number they never responded.
Do you think I should go ahead and file a SNAD? Or, give them a little more time to respond? I am not sure what to do since they are not responding to me...luckily their feedback is high enough that paypal will cover up to $2000.