The Imperial Majesty Cruise line that used to own the ship was horrific in terms of customer service and policies. I had purchased a so-called deal that locked me into timeshare presentations, which I was fine with given that they kept their word about everything else. However, so many things went wrong because every customer agent would give me a different answer about something or things were far from what was stated in the reservation booklet, whether it was our freedom to book an appropriate time for the presentations (required at a particular time no matter what when we got to our destination), the length of presentations (nearly double what they told us), upgrade of the cabin (it was never honored by this company and we had to call the new company instead to rectify this), lack of said transportation to the hotel/presentation twice which left us stranded each time, etc. I cannot even name them all without writing an essay.
I just know NEVER AGAIN will I do any business with them. They tie with a tele-company in being the worst company that I ever did business with.