Bag unclaimed and returned to sender (me)

Dec 10, 2008
4,588
498
Rochester / DC
Hi folks, I'm usually on the Coach forum and this is my first time on the ebay section. I recently sold a bag which I sent with both delivery confirmation and insurance. The bag was purchased through ebay by someone with 100% feedback.

I had yet to receive feedback yet so I checked the tracking info just now. It shows the bag was delivered but unclaimed and is now on it's way back to me. I have not heard from the buyer. What do I do? TIA for any suggestions.

Oh, and I have taken screen shots of USPS and paypal in regards to the bag.
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,817
116
Pull contact information or e-mail the buyer. They may have forgotten to change their address in PP
 
Dec 10, 2008
4,588
498
Rochester / DC
I am unsure what to say to the buyer though. If they still want the bag and I have to reship it, it would obviously be up to them to pay for the cost, right?
 

noshoepolish

Labrador Lover
Authenticator
O.G.
Oct 4, 2006
9,817
116
Yes. I would make them pay for re-shipping unless it was a post ioffice error. If the PO made an error, go back to the PO with the box.
 

kmarney

Member
Sep 26, 2007
218
1
Kansas
I once transposed the address number... so it was my error. Check your addresses and then decide who pays.
 
Dec 10, 2008
4,588
498
Rochester / DC
I once transposed the address number... so it was my error. Check your addresses and then decide who pays.
Thanks for the info. I printed the shipping label through paypal so any error would be on the buyer's part. :smile:

I have emailed her and we'll see what she says. My concern is that she will want a refund and I will have to relist the item. I have already paid the ebay fees which were around $12 in addition to the pay pal fees, around $5