I was "granted" my first and probably last SO when Hermes lost a Box Kelly 28 that I had sent back for a spa at the end of October 2014. My local store informed me at the end of Jan 2015 that it had been lost and I eventually ordered its replacement in April 2015. To say that my local store were unhelpful is an understatement so I had to go much higher to get any kind of action. Eventually I ordered a black chèvre (box wasn't available!!) Kelly 28 with vermillion interior and ruthenium hw. Now at the time I knew I had a wait on my hands but the longer I wait the more frustrated I become. Kelly's are being churned out every day but they can't get their act together to replace the one that they lost. I had thought I would be a priority but seemingly not. I complained at the beginning of September and was told the skins had to be selected carefully but they would try to get some visibility on delivery. Nearly 3 months later and I have had no further update. Needless to say the Hermes dining room suite I was going to buy was bought elsewhere and at this moment I can't imagine ever buying anything from this brand again.
Question is: What would you do now??
Question is: What would you do now??