I guess the lady at royal air mail is confused because the bag is HERE!!! It is not in as good condition as the seller said as some of the tassels are not in the greatest condition and there are a few tiny marks where the glue is coming off the bag, the corners are the littlest bit dirty as well. At least the handles are not darkened. I am hoping not to be hit up by customs as I did not get a bill and the bag came through the post office. I will post pics of the bag in a little bit but I am not sure I like the color. It really is more of a faded red then pink.