This is for urbanoutfitters.com:
All I wanted was a pair of pants. Gray ones.
I ended up getting the wrong color delivered 3 DIFFERENT TIMES. The same wrong color at that.
The first time, I was sent the wrong color because the inventory sticker was marked incorrectly. Fine. I write that out on the return slip, explain which color I really want.
When I receive the exchanged item, it is the same WRONG color (this time the package is marked correctly though). I send it back. I decide that maybe I should just re-order it from the website instead of waiting the 3 weeks for the exchange to happen. I get my order confirmation, everything looks fine...until I get my shipment confirmation email and it has the WRONG COLOR listed as being shipped.
I call UO CS when I get the shipping confirmation email. The rep says her system still shows the correct color being sent, and offers a courtesy coupon (something like $10). She says wait until I receive the package, the right color might show up.
The next day, I get my package, guess what, WRONG COLOR AGAIN. I call UO again and explain everything. Although I am frustrated, I always try to be calm and hope the person on the other end of the line will do their job and listen patiently. So the worst part of this whole situation is this rep is giving me attitude, cutting me off when I try to explain things, only dictating what is "in the system", which is equivalent to accusing me of lying. I tell her what I think "I feel attitude coming across, I'm the consumer. I'm the one who has been wronged." This seems to help with the attitude. She checks: The color I want is no longer in stock, it is not available in stores, all I can do is return the item. AM I SATISFIED? Hell to the NO. :censor:
The only resolution that they provide is the friggin $10 in UO credit, which Ms. Attitude did not even offer in the first place and which I will not use anyways because I am so done with them. I just decide to use my big fat e-mouth and spread the word...try to keep it classy and carry on.
All I wanted was a pair of pants. Gray ones.
All I wanted was a pair of pants. Gray ones.
I ended up getting the wrong color delivered 3 DIFFERENT TIMES. The same wrong color at that.
The first time, I was sent the wrong color because the inventory sticker was marked incorrectly. Fine. I write that out on the return slip, explain which color I really want.
When I receive the exchanged item, it is the same WRONG color (this time the package is marked correctly though). I send it back. I decide that maybe I should just re-order it from the website instead of waiting the 3 weeks for the exchange to happen. I get my order confirmation, everything looks fine...until I get my shipment confirmation email and it has the WRONG COLOR listed as being shipped.
I call UO CS when I get the shipping confirmation email. The rep says her system still shows the correct color being sent, and offers a courtesy coupon (something like $10). She says wait until I receive the package, the right color might show up.
The next day, I get my package, guess what, WRONG COLOR AGAIN. I call UO again and explain everything. Although I am frustrated, I always try to be calm and hope the person on the other end of the line will do their job and listen patiently. So the worst part of this whole situation is this rep is giving me attitude, cutting me off when I try to explain things, only dictating what is "in the system", which is equivalent to accusing me of lying. I tell her what I think "I feel attitude coming across, I'm the consumer. I'm the one who has been wronged." This seems to help with the attitude. She checks: The color I want is no longer in stock, it is not available in stores, all I can do is return the item. AM I SATISFIED? Hell to the NO. :censor:
The only resolution that they provide is the friggin $10 in UO credit, which Ms. Attitude did not even offer in the first place and which I will not use anyways because I am so done with them. I just decide to use my big fat e-mouth and spread the word...try to keep it classy and carry on.
All I wanted was a pair of pants. Gray ones.
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