Hi, I need some advice from all of you. I went to return a jacket at Barneys yesterday. And the person who helped me was very rude (in my opinion anyways). I gave the jacket to him and a receipt that came with it (it was an online order). Then he asked me if I have another receipt and I said no, that's the only one. Then he didn't say anything for a while. I asked a bit later if he needed my credit card and he said yes. So I gave it to him. Meanwhile there were an elderly couple waiting behind me ready with teir purchase. When the person who helped me saw them, he right away said that he's going to help them first. And I said sure (even though it's kinda weird cause he didn't finish with my return yet). I waited while he helped these customers and chitchated with them too (like the weather and whether or not they wanted to be in the mailing list, etc.) I waited for another 5 minutes then he went back to do my transaction. Is this common practice for a return where the customer who wanted to do a return has to wait in the middle of the transaction when there's other customer purchasing stuff??????? While he's doing my transaction, he tried to put the security tag on the jacket but for some reason he couldn't do it and he kept trying (while I was waiting for the return receipt). I took maybe about 2-3 minutes trying to put the tag. He didn't say a thing thru the whole time. Then he threw my credit card in front of me... threw it literally. Then he punched some button on his register and a bunch of receipt paper came out but after he looked at it he said he's going to do the transaction over again. OMG. Then he asked for my credit card and when he returned it to me, he threw it at me again!!!! When he's done with my transaction, he didn't say anything and just walked away. The whole transaction took about 15 minutes. So,my question is what should I do? Should I report him? to who? My husband thinks that if I report him to his manager, the manager will not do anything at all. Is it too late to make a complaint anyways? OR I should just forget this whole thing (I mean it happens to some of us, right?...not just me). Thanks guys. Sorry if I said anything inappropriate.