I have not posted here for a while because I have been a bit disloyal to Coach and got my very first LV bag last week! So excited! I know lots of us Coachies also enjoy other brands so I don't feel too guilty
Anyway, as I have stated in the past, I never go to my local Coach botique, because I live so far away, I always order over the phone and I have a great phone relationship with my favorite SA. I even sent her a holiday card telling her how much I appreciate her, and she sent me an email a few days ago telling me that my card made it a little easier for her to get through the crazy busy holiday season.
So on Friday, I happened to have a very early doctor's appointment is the city, and did not have to go to work afterwards. My Dad went with me, and after going to breakfast we headed over to the mall. I was going to go to LV to get my heat stamp for my new Neverfull, I am getting it done on a luggage tag to hang, instead of the bag itself, and I was so excited to go to the mall!! I haven't been in years, and I also couldn't wait to go to Coach too, although I did not think my SA would be there because she works later in the day.
Well, Dad and I got there pretty early, guess most stores don't open 'till ten and we got there about 9:30am, so we amused ourselves by walking the whole mall, doing some window shopping. Coach was kind of diagonally across from LV, and Dad and I were standing at one of the side windows at Coach looking mostly at the Legacy line. There was a beautiful, almost perwinkle blue that we really liked. We were nowhere near the entrance.
Anyways at about twenty 'till, a couple of women headed toards the store, obviously to open it up. We did not even make a move towards the door, did not even look at them, we were looking at the bags. Then one of them said pretty loudly, " Ummmm, we are NOT open!" Startled, we both looked up and said, "Excuse me?", then the other one said, "We are NOT open. If you want to come in, you will be waiting a good twenty minutes." So we said"ok", and they both gave us really dirty looks so I walked off, my Dad following, and he whispered to me, "Hmmm...guess they don't want any of *our* business today."
I had been sooooo looking forward to going in and looking around, I *never* get to see bags in person, but I felt so uncomfortable about how rude they were, that after we left LV, I just wanted to leave. I told my Dad, they obviously don't want us in there.
So wtf? I mean, if you are opening a store and someone is looking into it admiring the merchandise, don't you say, "Hey! We will be open in about twenty minutes, hope you stop back by, we have a lot of great bags this season!" Am I crazy? What on earth?The last time I even ordered anything from this store, the SA was so rude to me regarding me trying to use a gift certificate, I had to ask for my regulsr SA to get on the phone and straighten everything out. Now I am starting to think the whole darn store (except my SA) is like that.
I am sad to say that it did not make me want to return to buying Coach just yet. Also, it wasn't as though the SA at LV was so great, but she was friendly and helpful, and at least acted like my business was important to her, even though I did not actually even make a purchase because they had to order my tag, and she said they would just get my cc info over the phone when it comes in.
That whole experience really bugs me. One of the reasons I like buying designer purses is the nice treatment I get from the staff....makes me feel a little special. Not this time......no way!
Anyway, as I have stated in the past, I never go to my local Coach botique, because I live so far away, I always order over the phone and I have a great phone relationship with my favorite SA. I even sent her a holiday card telling her how much I appreciate her, and she sent me an email a few days ago telling me that my card made it a little easier for her to get through the crazy busy holiday season.
So on Friday, I happened to have a very early doctor's appointment is the city, and did not have to go to work afterwards. My Dad went with me, and after going to breakfast we headed over to the mall. I was going to go to LV to get my heat stamp for my new Neverfull, I am getting it done on a luggage tag to hang, instead of the bag itself, and I was so excited to go to the mall!! I haven't been in years, and I also couldn't wait to go to Coach too, although I did not think my SA would be there because she works later in the day.
Well, Dad and I got there pretty early, guess most stores don't open 'till ten and we got there about 9:30am, so we amused ourselves by walking the whole mall, doing some window shopping. Coach was kind of diagonally across from LV, and Dad and I were standing at one of the side windows at Coach looking mostly at the Legacy line. There was a beautiful, almost perwinkle blue that we really liked. We were nowhere near the entrance.
Anyways at about twenty 'till, a couple of women headed toards the store, obviously to open it up. We did not even make a move towards the door, did not even look at them, we were looking at the bags. Then one of them said pretty loudly, " Ummmm, we are NOT open!" Startled, we both looked up and said, "Excuse me?", then the other one said, "We are NOT open. If you want to come in, you will be waiting a good twenty minutes." So we said"ok", and they both gave us really dirty looks so I walked off, my Dad following, and he whispered to me, "Hmmm...guess they don't want any of *our* business today."
I had been sooooo looking forward to going in and looking around, I *never* get to see bags in person, but I felt so uncomfortable about how rude they were, that after we left LV, I just wanted to leave. I told my Dad, they obviously don't want us in there.
So wtf? I mean, if you are opening a store and someone is looking into it admiring the merchandise, don't you say, "Hey! We will be open in about twenty minutes, hope you stop back by, we have a lot of great bags this season!" Am I crazy? What on earth?The last time I even ordered anything from this store, the SA was so rude to me regarding me trying to use a gift certificate, I had to ask for my regulsr SA to get on the phone and straighten everything out. Now I am starting to think the whole darn store (except my SA) is like that.
I am sad to say that it did not make me want to return to buying Coach just yet. Also, it wasn't as though the SA at LV was so great, but she was friendly and helpful, and at least acted like my business was important to her, even though I did not actually even make a purchase because they had to order my tag, and she said they would just get my cc info over the phone when it comes in.
That whole experience really bugs me. One of the reasons I like buying designer purses is the nice treatment I get from the staff....makes me feel a little special. Not this time......no way!