NatashaX - check your in box. I really feel your pain regarding your experience in store, especially because you barely got to enjoy your bag. I have an update regarding my situation. After getting the customer care manager involved the repair department have deemed that my Alexa was defective and fell below the quality standards expected. So, I shall be receiving gift vouchers for the current value of my bag! I am so relieved that things have been resolved successfully. Thank you so much ladies for all of your advise and support. Now, which bag should I get to replace my black Alexa? I really love the conker Alexa but I'm a bit worried to ask to see every bag to check the leather quality. Help?!