Hi everyone.
Today I was at the LV store that I have been going to for years, my amazing SA relocated last year and I have not gotten a new "regular" SA. I went into the store with my mom who dresses very casually. We waited for an entire hour to be served, my mom later told me she was looked up and down my several SAs and felt very unwelcome. I did not see this but if I had we would have left immediately.
When it was finally our turn I asked for the new Rosalie wallet that was unfortunately not in stock and asked if they could put the item away for me or text me when it did come back in. The SA who has worked there for years kept insisting I come by the store myself sometime next week. I explained that I work and if they could put it away or at least text me it would make everything so much easier. The SA refused and we left the store ten minutes after waiting for an entire hour.
Keep in mind I have been a loyal customer for years and for them to look my mom up and down like she is unworthy of being in that store is beyond appalling. Whenever I have been in there myself I have always been treated with dignity and respect and have had them put away items for me on numerous occasions. I was planning on purchasing the Capucines pm for my birthday but this has left a bad taste in my mouth.
What do you think of the situation, am I overreacting? And should I still get the bag after this? Would love to hear your thoughts!
Today I was at the LV store that I have been going to for years, my amazing SA relocated last year and I have not gotten a new "regular" SA. I went into the store with my mom who dresses very casually. We waited for an entire hour to be served, my mom later told me she was looked up and down my several SAs and felt very unwelcome. I did not see this but if I had we would have left immediately.
When it was finally our turn I asked for the new Rosalie wallet that was unfortunately not in stock and asked if they could put the item away for me or text me when it did come back in. The SA who has worked there for years kept insisting I come by the store myself sometime next week. I explained that I work and if they could put it away or at least text me it would make everything so much easier. The SA refused and we left the store ten minutes after waiting for an entire hour.
Keep in mind I have been a loyal customer for years and for them to look my mom up and down like she is unworthy of being in that store is beyond appalling. Whenever I have been in there myself I have always been treated with dignity and respect and have had them put away items for me on numerous occasions. I was planning on purchasing the Capucines pm for my birthday but this has left a bad taste in my mouth.
What do you think of the situation, am I overreacting? And should I still get the bag after this? Would love to hear your thoughts!