I've been stewing over this for about a week and I'm wondering if anyone else has had bad experiences at the South Coast Plaza Movado Store.
Last Tuesday, my fiance, his mother and I were shopping at South Coast Plaza when we noticed a 40-80% sale at the Movado boutique and went in. We waited over 40 minutes before anyone even acknowledged us!
2 of the employees were with the same customers the entire time, which is understandable, one of the salespeople went to help a total of 4 groups of people, 3 of which came AFTER we did without ever acknowledging us. She clearly knew we needed help and never even looked over to say "I'll be with you as soon as I finish with these customers" which was all I was waiting for. After 40 min- it was actually the other 2 who were still with their customers who apologized and said they'd help us as soon as they could. My fiance even went over to her counter to try to get her attention (he didn't want to be rude so he didn't interrupt her) and still couldn't get even a nod.
I'm pretty sure this was because I was interested and standing next to a ring in the 80% off sale section and she assumed she could make better sales with the other customers. We've purchased Movado watches as presents before (in fact, his mom was wearing a movado watch we'd gotten her) AND he was interested in looking at watches once I was done looking at jewelry. Obviously, by the time our salesperson was done with her original client and came over to help us, none of us were in the mood to look at anything else. I really liked the ring and i didn't want us to have totally wasted all the time, so we bought it and left all within about 5 minutes.
It was surreal how invisible i felt and how confused I was. I've never been ignored like that in ANY store, much less a higher end place who you'd think would have better trained sales people. It's not like we were dressed poorly, not that it should have even mattered. I sent in a complaint pretty much outlining the situation so we'll see what happens. They really really need to work out training!
Last Tuesday, my fiance, his mother and I were shopping at South Coast Plaza when we noticed a 40-80% sale at the Movado boutique and went in. We waited over 40 minutes before anyone even acknowledged us!
2 of the employees were with the same customers the entire time, which is understandable, one of the salespeople went to help a total of 4 groups of people, 3 of which came AFTER we did without ever acknowledging us. She clearly knew we needed help and never even looked over to say "I'll be with you as soon as I finish with these customers" which was all I was waiting for. After 40 min- it was actually the other 2 who were still with their customers who apologized and said they'd help us as soon as they could. My fiance even went over to her counter to try to get her attention (he didn't want to be rude so he didn't interrupt her) and still couldn't get even a nod.
I'm pretty sure this was because I was interested and standing next to a ring in the 80% off sale section and she assumed she could make better sales with the other customers. We've purchased Movado watches as presents before (in fact, his mom was wearing a movado watch we'd gotten her) AND he was interested in looking at watches once I was done looking at jewelry. Obviously, by the time our salesperson was done with her original client and came over to help us, none of us were in the mood to look at anything else. I really liked the ring and i didn't want us to have totally wasted all the time, so we bought it and left all within about 5 minutes.
It was surreal how invisible i felt and how confused I was. I've never been ignored like that in ANY store, much less a higher end place who you'd think would have better trained sales people. It's not like we were dressed poorly, not that it should have even mattered. I sent in a complaint pretty much outlining the situation so we'll see what happens. They really really need to work out training!
it! 
