I am so sorry!!! It is amazing how full of crap they are. I had the same thing happen to me. I bought a shawl and when I got home I noticed it had snags in it and when I took it back I got the same BS. We would never sell something that looked like that. They would not let me return it either. Then my friend bought a brand new damier speedy at the SCP LV and the pattern was not straight so she took it back to the BH LV and they told her that the bag she bought at the SCP LV was fake and they would not exchange it for her. If you notice a defect while in the store their standard answer is "well LV is handmade" and then if you don't notice it and buy something and notice a defect once you get home they will not return it claiming they would never sell it that way. LV SUCKS!!!!