Yesterday I went into the H store in Palm Beach while I was on a business trip with my dh. I was carrying my 35 gold birkin and dressed for a business dinner accessorized with a H scarf (this info is just for reference if anyone is wondering if I walked in like a bum off the street).
When I went in an SA greeted us and "demanded" my dh to put his umbrella by the wall(the only reason my dh took a few min to figure out where to put it b/c they didn't have an umbrella stand). There was no "Please or "Thank you". She made it seem like we wanted to drip water all over her store.
She then asked me if I needed any help and started to stare at my birkin. As I was talking to her she kept on looking down at my birkin like she was questioning the authenticity of it (by the way I purchased my birking at my local H 2 months ago, so there is not doubt that my bag is real).
Then I asked her if I can try the 30 chocolate birkin she had on display. When I tried it on I thought it was a bit small for my style since I like big tote bags. She then tells me that is a better size then my 35 and that she doesn't like it when ppl " let the bag wear them instead of wearing the bag" implying that my 35 is wearing me. She said that she like the bag that I was trying and she couldn't buy it b/c she is an employee. Well if she is so hot she should quit her job so she can buy whatever she wants.
Later I commented on how beautiful the pink croco with diamonds they had on display and she just gave me a snooty answers of "It's 140 000.00 dollars" and I didn't even ask for the price. I am sorry, I have seen other croco birkin with diamonds before and other SA's even offer to let me try it they never make it seem like I am not good enough for it.
Also when my dh was telling me that the PB store seemed smaller than most of the other H store that we went to. She jumped into the conversation and gave us a snooty comment of "we are opening a much bigger store across the street but it's not done it".
There is a lot more to this story but I don't have time to list all of it. Let just say my experience with this store was not a good one. I have been into many H store and all the SA have been very nice and I always leave with something. This H store was the worst I ever been to and if I was a first time H shopper this would stop me from ever going again.
Here are a few answer that I would expect from a professional SA.
" I am sorry sir we don't have an umbrella stand today would you mind putting your umbrella by the wall, thank you"
"I understand that you prefer a 35 birkin unfortunately we don't have any right now, can I show you anything else?"
" Yes the pink croco is very beautiful and special. Would you like to see it"
" yes our store is a bit small but our new store will be opening soon and it will be bigger and I hope you will come visit us when it opens."
Ladies and Gents. Am I asking for too much?
I always been nice to all SA and I never waste their time. When I buy something I make it quick and easy for them and I never return anything unless it's damaged.
When I went in an SA greeted us and "demanded" my dh to put his umbrella by the wall(the only reason my dh took a few min to figure out where to put it b/c they didn't have an umbrella stand). There was no "Please or "Thank you". She made it seem like we wanted to drip water all over her store.
She then asked me if I needed any help and started to stare at my birkin. As I was talking to her she kept on looking down at my birkin like she was questioning the authenticity of it (by the way I purchased my birking at my local H 2 months ago, so there is not doubt that my bag is real).
Then I asked her if I can try the 30 chocolate birkin she had on display. When I tried it on I thought it was a bit small for my style since I like big tote bags. She then tells me that is a better size then my 35 and that she doesn't like it when ppl " let the bag wear them instead of wearing the bag" implying that my 35 is wearing me. She said that she like the bag that I was trying and she couldn't buy it b/c she is an employee. Well if she is so hot she should quit her job so she can buy whatever she wants.
Later I commented on how beautiful the pink croco with diamonds they had on display and she just gave me a snooty answers of "It's 140 000.00 dollars" and I didn't even ask for the price. I am sorry, I have seen other croco birkin with diamonds before and other SA's even offer to let me try it they never make it seem like I am not good enough for it.
Also when my dh was telling me that the PB store seemed smaller than most of the other H store that we went to. She jumped into the conversation and gave us a snooty comment of "we are opening a much bigger store across the street but it's not done it".
There is a lot more to this story but I don't have time to list all of it. Let just say my experience with this store was not a good one. I have been into many H store and all the SA have been very nice and I always leave with something. This H store was the worst I ever been to and if I was a first time H shopper this would stop me from ever going again.
Here are a few answer that I would expect from a professional SA.
" I am sorry sir we don't have an umbrella stand today would you mind putting your umbrella by the wall, thank you"
"I understand that you prefer a 35 birkin unfortunately we don't have any right now, can I show you anything else?"
" Yes the pink croco is very beautiful and special. Would you like to see it"
" yes our store is a bit small but our new store will be opening soon and it will be bigger and I hope you will come visit us when it opens."
Ladies and Gents. Am I asking for too much?
I always been nice to all SA and I never waste their time. When I buy something I make it quick and easy for them and I never return anything unless it's damaged.
It's definitely not asking too much to expect to be treated with respect. And what's with the SA's checking out the bags like they are fake lately? That happened to me too and mine came directly from H too so I felt like telling them to stop staring at it. 
There have been a couple of times I have simply asked the person giving bad service, "Have I done something to offend you?" The typical response is, "I'm just really tired... having a bad day... just got yelled at by my boss..." Then it usuallly gets better pretty quickly when they realize I'm not willing to be their doormat. (
