I was at a local store and was reminded why I purchase online or buy other bags. I walked in and I asked to see the Carly bags. I was passed off to three different sales associates. The second person who could be best described as "the manager that could freeze water on her stiff, cold behind" was the rudest heffa on the face of this earth! She was impatient with my questions (I wanted to know about ordering a bag). Then to add insult to injury, her interests were diverted to someone else. She stopped talking to me to ask someone if they "liked their bag." Total bull. After I stated that I wasn't finished asking my questions, she passed me off to another sales associate. Total loss of a new customer. Total loss of a customer that had a $1k budget for bags and accessories. I guess I am not the target customer for Coach - mid 30s and dressed in snow day attire. Oh yeah, I carried the first generation signature clip handbag (who remembers those?). I went to Godiva to soothe my hurt feelings in cheap Valentine's day chocolate. The fella that worked there said, "Look for my brother. He will take care of you." Sure enough I went back to the store and left my information and the list of items that I needed from him. The SAs were totally and completely shocked that I came back and asked for him. Are the SAs commissioned? Think I should fire off a nastygram to the corporate headquarters and division managers?