Warning: this may be long, I am so frustrated!
Last week I came home with two speedy 30s - mono and DE. After a week of thinking about it, I decided I just can't bring myself to own a brand new mono speedy - my anxiety over carrying brand new vachetta by hand only wasn't worth it! - so I went to the store tonight to return it. (I'll keep my eye out on the pre-loved market for one that already has patina.) I also wanted to check out vernis cosmetic pouches. I've never ventured into this line but I already love my new DE cosmetic pouch so much I thought I might pick up one in vernis before the price increase.
I get to the store and I am the only customer there. The SA does not greet me at all, so I approach her behind the counter and explain that I have a return and that I would also like to look at the vernis cosmetic pouches. Without a word, she proceeds to take the mono speedy out of the bag, inspect it with the scrutinity of a forensic scientist, and then say, the cosmetic pouches are over there. Doesn't come with me to the back of the store but calls to the security guard by name and then directs him to stand where he can see my by POINTING. So not only has she been rude to me, she has now been rude to the security guard; or in the alternative, she didn't want me to know she was instructing him specifically to babysit me.
As I look over the colors on display, she stands behind the counter with another SA who has emerged from the back. Still no one else in the store yet not offering me any assistance. Finally I decide on the rose angelique. I go back to the counter and she says, "ok?" Okay? Okay, what? Anyway, I ask if she has any one in fucsia as it wasn't on display and I wanted to see it before making my final decision and she says no, that all they have is on display. Okay, seems odd that they only have one of each color, each on display, and no fuscia. I then ask if they have any other rose angelique ones on display as the one on display had a stain. She says, that's because it's a light color. I told her it was actually on the vachetta but I was glad she mentioned that because I wanted to ask about color transfer. I have a DA mini pochette but I usually carry it by itself, as a clutch or wallet on-the-go, but never in a bag, so I don't have an experience with light-colored LV items in my bags. So I ask, would the rose angelique be susceptible to color transfer in my DE speedy and she said she doesn't know. She has been working at this store for as long as I have been buying LVs and you mean to tell me she doesn't know if the red lining of one of LVs most popular items transfers color to light-colored items? She repeats that she doesn't know, but says it would be susceptible to color transfer from other things. I said okay, what kind of other things? And she said, anything dark. Okay, that's a broad category, can you give me an example? She said, like pen. Okay, clearly I am getting nowhere with this woman, so I decide to come home, search TPF for this info, and go to another store tomorrow if I do decide to buy before the increase. She processes the return in silence, hands me the receipt for the return and I had to ask for the original receipt (because I bought both bags together I want the original receipt for the DE in case I ever decide to sell). I've never had to ask for an original receipt back for any return at any store so this just annoyed me but was nothing compared to the rest of her unprofessionalism and rudeness.
Now here comes the worst part. I get home, I go to put my DE speedy in its dust bag because I probably won't be carrying it for a few days and I can't find it. Suddenly I realize that's because it was in the box with the mono speedy! (They put them both in the same box when I bought them.) By the time I left, she had put the mono speedy away and taken my box and bag. There is no way she didn't notice the extra dust bag. I understand that I shouldn't have been so careless with it but she obviously knew that came with a bag I was keeping! I am SO mad! I want to go back tomorrow but I am afraid she is going to claim there was no extra dust bag in the box. What would you do?
Ah, thanks for letting me rant!!! Fortunately I have three LVs in close proximity so needless to say I will not be going back to this one!
(Also, as a fun side note, I've never posted from my computer, only my iphone, and I never knew what the smiley face called "graucho" looked like - now I do!)
Last week I came home with two speedy 30s - mono and DE. After a week of thinking about it, I decided I just can't bring myself to own a brand new mono speedy - my anxiety over carrying brand new vachetta by hand only wasn't worth it! - so I went to the store tonight to return it. (I'll keep my eye out on the pre-loved market for one that already has patina.) I also wanted to check out vernis cosmetic pouches. I've never ventured into this line but I already love my new DE cosmetic pouch so much I thought I might pick up one in vernis before the price increase.
I get to the store and I am the only customer there. The SA does not greet me at all, so I approach her behind the counter and explain that I have a return and that I would also like to look at the vernis cosmetic pouches. Without a word, she proceeds to take the mono speedy out of the bag, inspect it with the scrutinity of a forensic scientist, and then say, the cosmetic pouches are over there. Doesn't come with me to the back of the store but calls to the security guard by name and then directs him to stand where he can see my by POINTING. So not only has she been rude to me, she has now been rude to the security guard; or in the alternative, she didn't want me to know she was instructing him specifically to babysit me.
As I look over the colors on display, she stands behind the counter with another SA who has emerged from the back. Still no one else in the store yet not offering me any assistance. Finally I decide on the rose angelique. I go back to the counter and she says, "ok?" Okay? Okay, what? Anyway, I ask if she has any one in fucsia as it wasn't on display and I wanted to see it before making my final decision and she says no, that all they have is on display. Okay, seems odd that they only have one of each color, each on display, and no fuscia. I then ask if they have any other rose angelique ones on display as the one on display had a stain. She says, that's because it's a light color. I told her it was actually on the vachetta but I was glad she mentioned that because I wanted to ask about color transfer. I have a DA mini pochette but I usually carry it by itself, as a clutch or wallet on-the-go, but never in a bag, so I don't have an experience with light-colored LV items in my bags. So I ask, would the rose angelique be susceptible to color transfer in my DE speedy and she said she doesn't know. She has been working at this store for as long as I have been buying LVs and you mean to tell me she doesn't know if the red lining of one of LVs most popular items transfers color to light-colored items? She repeats that she doesn't know, but says it would be susceptible to color transfer from other things. I said okay, what kind of other things? And she said, anything dark. Okay, that's a broad category, can you give me an example? She said, like pen. Okay, clearly I am getting nowhere with this woman, so I decide to come home, search TPF for this info, and go to another store tomorrow if I do decide to buy before the increase. She processes the return in silence, hands me the receipt for the return and I had to ask for the original receipt (because I bought both bags together I want the original receipt for the DE in case I ever decide to sell). I've never had to ask for an original receipt back for any return at any store so this just annoyed me but was nothing compared to the rest of her unprofessionalism and rudeness.
Now here comes the worst part. I get home, I go to put my DE speedy in its dust bag because I probably won't be carrying it for a few days and I can't find it. Suddenly I realize that's because it was in the box with the mono speedy! (They put them both in the same box when I bought them.) By the time I left, she had put the mono speedy away and taken my box and bag. There is no way she didn't notice the extra dust bag. I understand that I shouldn't have been so careless with it but she obviously knew that came with a bag I was keeping! I am SO mad! I want to go back tomorrow but I am afraid she is going to claim there was no extra dust bag in the box. What would you do?
Ah, thanks for letting me rant!!! Fortunately I have three LVs in close proximity so needless to say I will not be going back to this one!
(Also, as a fun side note, I've never posted from my computer, only my iphone, and I never knew what the smiley face called "graucho" looked like - now I do!)
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and that would explain why she didn't think to give your original receipt back.
I'd definitely explain what happened to the manager, attitude and all.
