So I went to the Coach store today - I was meeting up with a friend so it was not my normal store. I wanted to return a bag as I decided I didn't like it - the tags were still on, and I never really used it except to walk around the house and try it on. I had bought the display as the store didn't have any in the back.
So I go to check out and do the exchange - and they refused to take it back as it had "obviously" been used. The SA said it loud enough so that everyone could hear - I told them it was a display that was sold to me (by that same store) so if it looked like it had been worn it was because of that. They told me that they couldn't take it back and that they would "make a note" that I had tried to bring back a used item. I was SO mad.
So I am driving home, still mad because after they said they wouldn't take it back, I refused to buy the stuff I had picked out. I went home and then decided I would go back out and buy the stuff I had picked out but at my regular store.
I get to my regular store and lo and behold, my favorite SA is carrying the pink patent Ergo framed satchel - it was BEAUTIFUL!
I told her I would love to buy it but I wasn't allowed to return my bag so I wasn't going to be able to afford it - I explained what had happened and she was appalled. She told me that I could bring it back no questions asked if the tags were on. She said it wasn't my fault that the display had some wear on it and that the SA's at the other store were known for being snobby.
So, happy that I was finally vindicated, I also bought the Rikki sandals in magenta and the magenta Hamptons French purse. Moral of the story - always go to the store where they know and love you!
So I go to check out and do the exchange - and they refused to take it back as it had "obviously" been used. The SA said it loud enough so that everyone could hear - I told them it was a display that was sold to me (by that same store) so if it looked like it had been worn it was because of that. They told me that they couldn't take it back and that they would "make a note" that I had tried to bring back a used item. I was SO mad.
So I am driving home, still mad because after they said they wouldn't take it back, I refused to buy the stuff I had picked out. I went home and then decided I would go back out and buy the stuff I had picked out but at my regular store.
I get to my regular store and lo and behold, my favorite SA is carrying the pink patent Ergo framed satchel - it was BEAUTIFUL!
I told her I would love to buy it but I wasn't allowed to return my bag so I wasn't going to be able to afford it - I explained what had happened and she was appalled. She told me that I could bring it back no questions asked if the tags were on. She said it wasn't my fault that the display had some wear on it and that the SA's at the other store were known for being snobby.So, happy that I was finally vindicated, I also bought the Rikki sandals in magenta and the magenta Hamptons French purse. Moral of the story - always go to the store where they know and love you!
