I too, have avoided SCP LV like the plague! Yes, it is a busy boutique, but so is Rodeo Dr. and the SAs there are all friendly.
I belive that the LV brand is in such demand that they have really slacked on customer service. Call me crazy but if I'm going to spend $$$ I'm looking for the whole experience and would like to feel like I bought such a exquisite treat rather than feel like it was a purchase at a Nine West store.
I too, have avoided SCP LV like the plague! Yes, it is a busy boutique, but so is Rodeo Dr. and the SAs there are all friendly.
Thanks for everyone's support. I will send an email to the manager. Does anyone know where I would get that email or just call the store?
btw, I forgot to mention that the box of the wallet had 2 scraches on and even though the wallet still had the blue sticker on it, there was some minor scratches on the metal part. Now I'm being anal but come on... this is a luxury item! The least they can do is provide me with a perfect item w/out scratches or nicks on the box. If they have problems in doing so, they should only have so many to showcase and reserve the rest for purchase only.
When I was in college, I bought a Chanel bag in B.H. and the lady was very patient knowing that it was a huge purchase for me. She sent me Christmas cards and even after 5 years, I recognized her working at Armani in Las Vegas. Her name was Patricia and she remembered me too!
I know its hit or miss with sales people but it should be the company who trains their people on quality service.