Hi everyone-- last week, I decided to jump on the "the more you buy, the more you save" deal at Bloomingdale's. I haven't purchased anything from Bloomingdale's in a REALLY long time, especially from the website. The last time I ordered something (last April), I ordered a Rebecca Minkoff Morning After handbag which they sent in a glorified garbage bag that was torn and re-taped by (I assume) UPS. While I applaud them for going green with their packaging, it made no sense to send a rather large handbag in a plastic bag. Here's my original thread with pictures of the poor packaging: http://forum.purseblog.com/rebecca-...-disappointed-with-bloomies-order-446478.html
Cut to Monday night when I received my order -- two shirts, one from Rebecca Taylor and the other from Joie. I was really excited to get them since the weather has been really lovely here. My excitement turned into disappointment and annoyance when I opened the plastic bag it came in-- instead of two shirts, I received two pairs of jeans!!!
I immediately called the CS number. It took me a while to go through the prompts before reaching someone. I explained the situation and the CS rep apologized, letting me know that fortunately, the shirts were still in stock. I explained my disappointment in hopes that they would rush my shirts to me -- all the CS rep would say was that the warehouse would look into it and it would take a few days.
Cut to this morning when I checked my e-mail. The email only confirmed one of the shirts and it is backordered until APRIL! There was no information on the other shirt, so I went to the website to check on both shirts -- my size is out of stock in both shirts!
I am extremely disappointed with the lack of attention and care by Bloomies. You would think that in a recession, they would work better to serve their customers. I am not hopeful that I will receive both shirts unless the person who they sent my shirts to returned them and they were somehow able to connect the dots.
I will be calling them again this morning to inquire about the status, and will try to remain calm. I will probably never order from Bloomies or shop there again (the two stores in my area are really subpar).
Thanks for letting me vent!
Cut to Monday night when I received my order -- two shirts, one from Rebecca Taylor and the other from Joie. I was really excited to get them since the weather has been really lovely here. My excitement turned into disappointment and annoyance when I opened the plastic bag it came in-- instead of two shirts, I received two pairs of jeans!!!
I immediately called the CS number. It took me a while to go through the prompts before reaching someone. I explained the situation and the CS rep apologized, letting me know that fortunately, the shirts were still in stock. I explained my disappointment in hopes that they would rush my shirts to me -- all the CS rep would say was that the warehouse would look into it and it would take a few days.
Cut to this morning when I checked my e-mail. The email only confirmed one of the shirts and it is backordered until APRIL! There was no information on the other shirt, so I went to the website to check on both shirts -- my size is out of stock in both shirts!
I am extremely disappointed with the lack of attention and care by Bloomies. You would think that in a recession, they would work better to serve their customers. I am not hopeful that I will receive both shirts unless the person who they sent my shirts to returned them and they were somehow able to connect the dots.
I will be calling them again this morning to inquire about the status, and will try to remain calm. I will probably never order from Bloomies or shop there again (the two stores in my area are really subpar).
Thanks for letting me vent!
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