ugh..sorry that happened to you Nikki! I hope you fall in love with your azur! it definitely is gorgeous! and sooo different from mono, it's truly refreshing!!!
A person from the louis vuitton customer relations just emailed me and told me that they spoke to the store I purchased the Azur at. Now they say that the chape has 3 scratches on it..Oh my god! what is going on! They never even mentioned that to me! Frustrated! I see no scratches.
So sorry you're going through this. My first azur speedy had marks on it....almost like pen. I bought it at Neiman Marcus LV and they took it back as a defect.