Anyone else have an awful experience with the repair customer service? Sent South Bank Besace to replace metal that attaches the strap and two brass decorative pieces that had fallen off. They were repairing at no cost. Mailed out to Canada (from NY) on August 20th. Expected bag back in 6-8 weeks as per rep I spoke to. Ok, fine. Constantly checking repair status online and seeing "repair in status" message. Finally called today and was told the bag was actually shipped back to me on SEPTEMBER 19!! Customer service rep say attempted delivery and bag was returned due to not being able to deliver package. She sent me the tracking and that's NOT what the tracking says. It says "out for delivery" then five hours later "package damaged" and was being returned to sender. How has my bag been sitting back in Canada FOR A MONTH back at the repair center and nobody thinks to contact me??? Not UPS not Louis. Repair was closed so the rep couldn't contact them tonight so they are supposed to call me tomorrow. Anyone else have an experience like this? So so so so disappointed and upset.