Hi all, I went to LV in White Plains, NY to bring my 2.5 year old Victorine wallet in. The leather had rubbed off on the button, and I wanted to get it repaired. They took it and told me the wait time was about 8 months. They did say it probably wouldn’t take that long, though. Afterwards, I bought the new Carryall (thoroughly recommend it).
Barely a week later, I received a call from LV telling me that they had decided my wallet was defective and that I could come in to replace it! Just for a rubbed-off button, which I was even happy to pay for! I went in today and the SA couldn’t have been nicer—he got me a cold Perrier, put out all the wallets and card cases. I also looked at charms. I bought the Victorine when it was much cheaper, but they gave me the full price and i exchanged for a card case and a new charm! Everything was wrapped impeccably.
I couldn’t have been happier with my experience there, and I’m stunned at how they stood by their product and went out of their way to treat me well even though I was only doing a small exchange. I know their quality has apparently dropped recently, but this restored my faith!
Side note: They are opening a new, huge, gorgeous store in the Westchester Mall (NY) on the 19th; they advised me that it will have a lot of hard to find items, as well as ready to wear. I’m going to have to padlock my bank account!
Barely a week later, I received a call from LV telling me that they had decided my wallet was defective and that I could come in to replace it! Just for a rubbed-off button, which I was even happy to pay for! I went in today and the SA couldn’t have been nicer—he got me a cold Perrier, put out all the wallets and card cases. I also looked at charms. I bought the Victorine when it was much cheaper, but they gave me the full price and i exchanged for a card case and a new charm! Everything was wrapped impeccably.
I couldn’t have been happier with my experience there, and I’m stunned at how they stood by their product and went out of their way to treat me well even though I was only doing a small exchange. I know their quality has apparently dropped recently, but this restored my faith!
Side note: They are opening a new, huge, gorgeous store in the Westchester Mall (NY) on the 19th; they advised me that it will have a lot of hard to find items, as well as ready to wear. I’m going to have to padlock my bank account!
