Well, I got a different kind of ban letter, no returns with out a receipt. It kind of threw me because it says I made 12 returns for a total of $1000.00 without a receipt to indicate the original purchase information. I just did a transaction like that about a week ago, so I think I know what happened.
If you buy an item and return it, but buy something else on the same receipt & later try to return the second set of items they say that they can't tell what the original purchase was because you have a mixed transaction of credit plus purchase on the same receipt. You have to have the receipt of the item that was returned before to show how you paid for it, otherwise it counts as returns w/o a receipt. I just had this happen with a item that was on my receipt but because I had credits as well I would have had to show those receipts to get my credit card credited for that item. They gave me a gift card instead. Incidentally the purchases outnumbered the returns. There was still money at the end owed, but they can pick & choose what goes with what. So do all your returns cleanly.
I didn't bring those with me because the receipt collection made the manager scream at me that I was a reseller. I've started going in with just one receipt in hand so I won't freak her out. My store always encouraged me to do returns and receipts on the same slip, but I think in the future I am going to separate them so the returns don't muddy up the purchases.
I guess as the saying goes you're damned if you do & damned if you don't. I'll call on Monday or Tuesday & talk to the LP person; the letter asks that you call. It's funny because all my purchases are on the exact same credit card, except at the end of last year I had my card lost & had to replace it. So it's not rocket science to make a paper trail. In most cases the person at the register taking the return saw me buy it the day it was purchased, or most likely was the person who sold it to me in the first place. I want to ask the LP person if she totaled the dollars of how much I spent and kept. That $1000 would pale by comparison.
Incidentally, the letter came addressed to my "family." I scanned & attached it...
If you buy an item and return it, but buy something else on the same receipt & later try to return the second set of items they say that they can't tell what the original purchase was because you have a mixed transaction of credit plus purchase on the same receipt. You have to have the receipt of the item that was returned before to show how you paid for it, otherwise it counts as returns w/o a receipt. I just had this happen with a item that was on my receipt but because I had credits as well I would have had to show those receipts to get my credit card credited for that item. They gave me a gift card instead. Incidentally the purchases outnumbered the returns. There was still money at the end owed, but they can pick & choose what goes with what. So do all your returns cleanly.
I didn't bring those with me because the receipt collection made the manager scream at me that I was a reseller. I've started going in with just one receipt in hand so I won't freak her out. My store always encouraged me to do returns and receipts on the same slip, but I think in the future I am going to separate them so the returns don't muddy up the purchases.
I guess as the saying goes you're damned if you do & damned if you don't. I'll call on Monday or Tuesday & talk to the LP person; the letter asks that you call. It's funny because all my purchases are on the exact same credit card, except at the end of last year I had my card lost & had to replace it. So it's not rocket science to make a paper trail. In most cases the person at the register taking the return saw me buy it the day it was purchased, or most likely was the person who sold it to me in the first place. I want to ask the LP person if she totaled the dollars of how much I spent and kept. That $1000 would pale by comparison.
Incidentally, the letter came addressed to my "family." I scanned & attached it...
The goofy thing is they are on my receipts but they don't want to see me march in with all of them.
