Okay - I called BalNY a couple weeks ago looking for a certain color bag. I was very clear on what I was looking for in the way of color, leather etc..., and I also mentioned that I was looking for a 2nd color that she said they were out of. The SA that I spoke with emailed me 2 pictures of the bag (1st color). Both pics were taken in crummy light and the leather on the bag looked all dry and washed out. That same day, I found a bag online and bought it (1st color). Then, the next day, I found another bag that I had been searching for for awhile (one of my HG's) and bought that one too. Yesterday the SA called me and was very cheery and friendly when she informed me that they had gotten in lots of bags in the 2nd color I was looking for. Well, after purchasing the two online, I really can't justify another purchase this month, so I told her that I would have to wait a month or two. Her attitude immediately changed...suddenly she was cold and snotty and acted like she couldn't be bothered to take the few minutes to listen to my explanation. So....I am thinking that I will probably call AR instead of BalNY when I am ready to get another bag. Is it just me or do these SA's need to learn how to treat potential customers?