I bought my boyfriend the Taiga Viktor Messenger Bag as an early Christmas gift. He's been using it for a couple of weeks now and the leather on the sides of the messenger bag (where the shoulder strap connects to the body of the bag) is already starting to tear. My boyfriend hasn't been carrying extremely heavy things in the messenger bag (just an agenda, some documents, wallet, keys, cell phone, blackberry, etc.) Is this normal or is the bag defective? Has anyone ever had this happen to them? Since the bag has been used, will Eluxury let me return or exchange the bag? I am so upset and worried that the tears will keep getting bigger and the strap will eventually come off. What should I do? Thanks in advance! Happy Holidays to you and your family!